Resident & Family Liaison

Location:               Administration – The John M. Parrott Centre, Napanee Ontario

Supervisor:            Administrative Supervisor

Hours of Work:      9:00 am to 5:00 pm Monday to Friday (35 hours per week)

Salary Range:        $69,032.60 to $80,735.20 per year plus a comprehensive benefit package

Closing Date:         April 24, 2025

Posting #:                2025-57

The John M. Parrott Centre is a fully accredited state-of-the-art, 168 bed long-term care home owned and operated by the County of Lennox and Addington in the Town of Greater Napanee.  The John M. Parrott Centre offers free parking, a safe work environment and upgraded technology.  We are currently seeking a highly motivated and energetic Resident & Family Liaison to join the community of The John M. Parrott Centre.

 QUALIFICATIONS/EXPERIENCE:

·          Diploma in Social Service Worker or equivalent, and education related to Gerontology, Adult Education

·          Excellent planning and organizational abilities

·          Must possess strong written and verbal communication skills with the ability to facilitate and present clearly and effectively to groups

·          Effective team-building skills, including fostering a positive and cooperative work environment

·          Knowledge of Person-Centered inclusive approaches to care and services

·          Client services and public relations skills

·          Computer software skills, including Word, PCC, case management and data tracking

·          Knowledge of community supports to assist families through the journey of their loved ones (i.e. Alzheimer’s Society, Seniors Financial Supports etc.)

·          Knowledge of resident-focused care (i.e. General Persuasive Approaches (GPA), Dementiability)

·          Satisfactory attendance record, subject to the requirements of the Ontario Human Rights Code 

DESCRIPTION/RESPONSIBILITIES OF THE POSITION:

·        Active participation in intradepartmental committees, including CQI, PAC, Collaborative rounds, Wellness Reviews and Ethics Team (data tracking/analysis and presentations expected)

·        Provide encouragement, emotional support and transition support to residents, staff, families, persons of importance to residents and volunteers

·        Develop and implement programs and policies for Support Services that meet the Fixing Long Term Care Act and Regulations Compliance Standards

·        Responsible for providing residents with in-house access to community resources (to assist with Finances, taxes, involuntary separation, accessing financial supports, passport funding navigation, mental health supports and other relevant external partners)

·        Participate/advocate/support during Wellness Reviews and Move-in Day to assist residents and families

·        Share relevant information that will support the team in the creation of person-centred care and service delivery 

REGULATED SAFETY ACTIVITIES:

·        Must adhere to all service area / The John M. Parrott Centre policies and procedures as outlined in WHMIS, Infection Control, Fire & Safety, other manuals and legislation

·        Responsible for adhering to all Occupational Health and Safety procedures of the Act and the Home 

For more information or to apply, please visit our website at https://www.lennox-addington.on.ca/employment or send your application to [email protected]

 The County of Lennox & Addington is committed to building a diverse, inclusive and equitable workplace. 

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act for the purpose of applicant selection. We thank all applicants for their interest, however, only those selected for an interview will be contacted.  

Please note that accommodations are available upon request to support the participation of persons with disabilities in applying for jobs and during the interview and assessment process.  If you require an accommodation, please call the County’s Human Resources Department at 613-354-4883 to discuss.  We will work with you to meet your needs.

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