Help Desk Agent – Open to all levels of experience!

Organization: Ministry of Health

Division: Health Programs and Delivery Division/Claims Services Branch

City: Kingston

Language of Position(s): English

Job Term: 2 Permanent

Job Code: 09OAD – Office Administration 09

Salary: $28.14 – $32.82 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad – definitions

Posting Status: Open Targeted

Job ID: 233641

Make a difference behind the scenes of Ontario’s health care system.

What we offer:
A training program that covers our two lines of business to ensure your success in the role.

About the job

• answer and record phone calls from medical professionals, helping with a wide range of questions
• help clients submit electronic claims and solve complex claim issues, referring them to others when needed
• work as part of a fast-paced team improving health services
• keep all health information private and secure

Learn about Health Programs and Delivery Division

What you bring to the team

We believe exceptional service must have:

• experience handling phone inquiries and working with others
• ability to keep personal and sensitive information private
• ability to speak clearly and write accurate and easy to follow communications
• ability to find information, solve problems, and know when to ask for help
• ability to stay organized and manage several tasks in a busy environment
• experience using email, word processing, spreadsheets, databases, and internet tools
• ability to use basic math to check payments and fix errors

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario’s largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information

Address: 2 English Permanent, 49 Place D’Armes, Kingston, East Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule: 3.7

Category: Administrative and Support Services

Posted on: Wednesday, August 20, 2025

Note:

About security checks:
A criminal or other federal offence record does not automatically disqualify youfrom the position. We consider each situation based on the position’s responsibilities.
If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

T-HL-233641/25(2)

How to apply:

1. You must apply online by visiting ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember:

The deadline to apply is Thursday, September 4, 2025 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario’s Human Rights Code .

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n’est pas responsable de l’exactitude, de l’authenticité ni de la fiabilité du contenu.