Customer Success Manager

ChoiceCom, located on Sidney Street in Belleville, On, is seeking a Customer Success Manager. ChoiceCom Networks and Communications Ltd. is a leading provider of vendor-specific products to businesses. With strategic alliances with top vendors, we have access to various marketing portals.

Job Duties: 

• Responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the provided IT services.
• Identifying potential growth opportunities by upselling and cross-selling additional services through touch points and regularly scheduled review meetings.
• Overseeing the overall account management process, including contract renewals and service level agreements (SLAs) to achieve revenue targets and retain clients within their assigned portfolio.
• Leverage technical knowledge to bring value to client infrastructure.
• Champion services and continuously promote our diverse offerings.
• Uncover new business opportunities.

Skills/Qualifications:

• Intermediate knowledge of the following technologies: Managed Print Services, Hardware, MSP, Telecommunication-VoIP.
• 3 years experience working on analyzing and successfully navigating through complex business situations involving a myriad of logistical needs and personalities.
• Ability to communicate technology to technical team while helping non-technical contacts understand complex information.
• Advanced skills in organization, follow-through, problem-solving, consistency and customer service.
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Dedication to exceptional customer service through patience, empathy, confidence, solution orientation, analytics, critical thinking, follow-up and effective communication.

Additional Information:

• Compensation: Dependent on skill and experience ($55,000-$71,000)
• Benefits: Competitive benefits package. Paid overtime.
• Job type: Full-time
• Schedule: Flexible hours (Monday-Friday 8:30-5)

How to apply here:

Please send your application with a covering letter to Julie Anne McLaren [email protected]

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