Customer Service Representative 2 – On Call

Organization: Ministry of Public and Business Service Delivery and Procurement

Division: ServiceOntario

City: Kingston, Oshawa, Toronto

Language of Position(s): English

Job Term: 20 Temporary on-call assignments/contracts up to 12 months with possibility of extension

Job Code: 95423 – Customer Service Rep 2

Salary: $28.81 – $33.40 Per hour*
Posting Status: Open Targeted

Job ID: 229157

If helping people comes to you naturally, this job was made for you.

We offer a training program to ensure you are successful in the role

Please note:
• These positions are on call as required and typically work Monday and Tuesday and additional days and hours as needed, up to 36.25 hours per week.
• Depending on the successful candidate, this position can work from any of the posted work addresses in Kingston, Oshawa and Toronto.

About the job

Providing support to the Social Assistance Support Line, you will:
• answer calls and provide accurate information to clients
• assist with completing applications and understanding services
• document call details and update client records accurately
• collaborate with team members to resolve issues efficiently
• stay current on policies and procedures

Learn more about the Social Assistance program you’ll be supporting over the phone.

What you bring to the team

We believe exceptional phone service must:

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
  •Thinking skills to probe for information, assess situations, and take appropriate actions.
  • Patience and empathy to assist sensitive client situations professionally everytime.
  • Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
  • Effective communication to explain guidelines and procedures clearly and meet each customer needs.
  • Team collaboration to work well with colleagues in a team environment.In this role you will be compensated, in addition to your salary a follows:
  • 4.6% of gross pay in lieu of statutory holidays
  • 5.75% of gross pay in lieu of vacation
  • supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
  • accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
  • you may, at your expense, participate in the OPSEU Pension Plan

  The OPS also offers:
  • a professional work culture
  • a career that can grow across ministries and job functions
  • many employee networks offering support for and education about underrepresented groups
  • an Employee and Family Assistance Program, which provides confidential counseling services

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information

• 20 English On-Call Temporary assignments/contract up to 12 months, with possibility of extension.
• Available locations: 1055 Princess St, Kingston, East Region or 33 King St W, Oshawa, Central Region or 5775 Yonge St, Toronto, Toronto Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Category: Customer and Client Services

Posted on: Wednesday, April 16, 2025

About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities.
If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level;
  • Starting salary for the CSR – 2T level: $27.02 per hour.

How to apply:

1. You must apply online by visiting ontario.ca/careers. You must enter the job id number 229157 in the Job ID search field to locate the job ad.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job descriptionto make sure you understand this job at https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=229157.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, May 5, 2025 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening, or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario’s Human Rights Code .
Apply Online

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