Customer Service

Cando Information Technology is located in Napanee, Ontario and is a locally owned and operated Internet Service Provider. We provide Internet Service, Computer Sales/Service, Electronic Sales/Service . At CanDo IT you will be working in a fast paced environment and must be able to adapt to may different situations.

Occupation Tasks

• Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling
• Greet persons entering establishment, determine nature and purpose of visit, and direct them.
• Transmit information or documents to customers, using computer or
• Perform administrative support tasks such as operating computers to work with records, invoices, and other documents .
• Accept payment for services including cash, credit, cheque,
• Maintain records and online databases .
• Provide information about establishment such as services provided.
• Collect, sort, distribute and prepare mail, and messages.
• Provide basic technical support

Occupational Requirements 

• Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, and co-workers by telephone, in written form, e-mail, or in person.
• Getting Information – Observ ing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers – Using computers and computer systems (including hardware and software) to perform general duties

 Worker Characteristics and Requirements 

• Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity – Job requires being honest and
• Attention to Detail – Job requires being careful about detail and thorough in completing work tasks .
• Organization Skills – Including planning and process management
• Customer and Personal Service – Knowledge of principles and processes for providing cust0mer and personal services . This includes customer needs assessment, meeting quality standards, f x services, and evaluation of customer satisfaction.
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and (1ther office procedures and terminology.
• English Language – Knowledge of the structure and content of the English language includif”!fl the meaning and spelling of words, rules of composition, and grammar.

• Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupation Tools and Technology 

• Tools – Desktop computers , laptops , networking hardware, and I.T. products
• Technology – Accounting software, Excel, QuickBooks, Data base user interface and query software, Microsoft operating systems, and online

Experience 

• Related Work Experience – 1-2 year reception and/or sales and/or information technology industry experience
• Required Level of Education – High School Diploma or equivalent

This is a part-time position, 15h per week,  to cover a leave, available immediately. It will likely run until October, possibly longer. You must be able to work Saturdays and have reliable transportation to and from work.

To apply, send your resume to [email protected] with CanDo in the subject line.

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