IT Technician- Level 1

ChoiceCom, located on Sidney Street in Belleville, On, is seeking an IT Technician- Level 1 ChoiceCom Networks and Communications Ltd. is a leading provider of vendor-specific products to businesses. With strategic alliances with top vendors, we have access to various marketing portals.

Job Duties: 

• Assist in developing a comprehensive knowledge base (customer details, processes, procedures & best practices).
• Establish and maintain detailed notes for each customer site and service call.
• Diagnosis & repair of walk-in service calls (computers, servers, peripherals, networks, programs & software).
• Diagnosis & repair of on-site service calls (computers, servers, peripherals, networks, programs & software).
• Remote support using various tools recommended by the company.
• Deploy, manage and support: devices, PCs & notebook computers, wired & wireless networks.
• Identify, diagnose and resolve basic to intermediate network issues.
• Comply with standard policies and procedures.
• Real-time update of work orders, and closure of completed calls.
• Suggest areas for improvement in internal processes, along with possible solutions.
• Seek opportunities to increase customer satisfaction. and deepen client relationships
• Generate ideas for improving technical products.
• Regular monitoring of email and communication channels.
• Seek up-selling opportunities with existing clients for new equipment, network upgrades and service contracts.
• In-shop housekeeping: ensure personal and common work areas are stocked, cleaned and tidy.
• Learn new technologies and maintain working industry knowledge.

Skills/Qualifications:

• Proven track record in B2B sales, preferably in IT, telecom, or managed services.
• Knowledge of technologies such as Managed Print Services, Hardware, MSP, and Telecommunication-VoIP.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Advanced skills in organization, strong follow up and follow through, self-motivated, and results-driven.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM platforms (e.g., HubSpot)..
• Physical requirements include driving, site visits, and occasional lifting/bending.

Additional Information:

• Compensation: $18.50-$20.50 Dependent on skill and experience.
• Benefits: Competitive benefits package. Paid overtime.
• Job type: Full-time
• Schedule: Flexible hours (Monday-Friday 8:30-5)

How to apply here:

Please send your application with a covering letter to Julie Anne McLaren  [email protected]

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