Guest Services Representative

Job Summary

Guest Services Representatives will have a heart for Christian ministry. They are responsible for providing front desk services and being the first point of contact for guests at Wesley Acres.  The best Guest Services Representatives will have strong people skills and be able to always act professionally and friendly when dealing with guests and accommodating their needs.  To be successful in the role, you will need excellent written and verbal communication skills, proficient computer skills and competency in Microsoft Office applications. Prior experience would be considered an asset.

Responsibilities

• Greet clients and visitors with a positive, helpful attitude
• Being a source of information to guests on various matters related to Wesley Acres
• Announce guest as necessary
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, processing payments, recording work orders
• Answering phones in a professional manner, and routing calls as necessary
• Assisting colleagues as necessary
• Performing ad-hoc administrative duties
• Providing excellent customer service
• Booking facilities
• Processing and balancing guest payments & refunds

Guest Services Responsibilities

• Greet clients and visitors with a positive, helpful attitude
• Provide information to guests on various matters related to Wesley Acres
• Assist with a variety of administrative tasks including copying, faxing, taking notes, processing payments, recording work orders, etc.
• Answer phones in a professional manner and route calls as necessary
• Assist colleagues as necessary
• Provide excellent customer service
• Process accommodation reservations

• Any other duties as assigned and requested by Executive Director or Administrative Services Manager

Job Requirements

• Ability to adhere to and abide by the Statements of Faith of the Free Methodist Church in Canada while on duty and/or representing Wesley Acres.
• Ability to promote the Christian mission of Wesley Acres through words and actions while on duty and/or representing Wesley Acres.
• Consistent, professional dress and manner
• Excellent written and verbal communication skills
• Competency in Microsoft Office applications.
• Willingness to learn new applications
• Strong time management skills
• Ability to contribute positively as part of a team, helping out with various tasks as required.

Work Conditions

• Flexible hours, including evenings, weekends, and holidays
• Interaction with employees, management, and the public at large
• Combination of sitting and standing with ability to move between the two on a frequent basis.

Dress Code

• Office Casual
• Stylish, comfortable clothing such as khakis, knee or full-length skirts/dresses, capris, jeans (with no holes), shirts with modest necklines
• Shoulders must be covered
• No shorts, no miniskirts
• Open or closed toes/heel shoes or dress sandals – no Crocs or flip flops

About Wesley Acres

Wesley Acres Retreat Centre & Campground provides opportunity for spiritual growth, social connection, and physical recreation in a Christ-centred community.

Wesley Acres is a Christian Retreat Centre & Campground in association with the Free Methodist Church in Canada.  Wesley Acres serves with excellence, the spiritual, educational, and recreational needs of all people equipping them for Christian service to their family, church and community.

Located in the heart of Prince Edward County just outside Bloomfield, Ontario, Wesley Acres is on the beautiful shores of West Lake overlooking the Sandbanks.

How To Apply:

1. Apply online at www.wesleyacres.com/employment-opportunities or
2. Submit cover letter and resume to [email protected]

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n’est pas responsable de l’exactitude, de l’authenticité ni de la fiabilité du contenu.