Customer Service Representative

The Trent Hills Chamber of Commerce, located in Campbellford, presently seeking a Full Time Customer Service Representative to join their team.

About the Role

The Trent Hills Chamber of Commerce is seeking a Customer Service Representative who will

play a key role in delivering exceptional service to our members, visitors, and ServiceOntario

clients. This dual-focused position supports both Chamber Tourism and Member Services as

well as ServiceOntario operations, requiring a dynamic individual who is personable, detail

oriented, and efficient in a fast-paced environment.

Job Duties:

Key Responsibilities

Chamber Tourism & Member Services

• Greet visitors and provide information about local attractions, businesses, and events.
• Support Chamber members by responding to inquiries, assisting with memberships, and maintaining up-to-date records.
• Assist with community and tourism promotions, including event coordination, social media updates, and brochure distribution.
• Manage incoming phone calls, emails, and in-person requests with professionalism and efficiency.

ServiceOntario Support

• Deliver front-line customer service in accordance with ServiceOntario procedures and policies.
• Accurately process applications, renewals, and other government transactions.
• Maintain confidentiality and compliance in handling personal information.
• Ensure accuracy and timeliness in all data entry tasks.

Qualifications:

Qualifications and Skills

• Proven experience in customer service or administrative support roles.
• Strong verbal and written communication skills with a friendly, professional demeanor.
• Excellent data entry skills with attention to detail and accuracy.
• Ability to retain and recall information across a wide range of topics.
• Competence in Microsoft Office and basic database systems.
• Strong organizational and multitasking abilities.
• A collaborative team player who can also work independently.
• Ability to work occasional evenings and weekends as required for Chamber events or tourism activities.
• Security clearance is required (to support ServiceOntario operations).

Preferred Qualifications

• Experience in a government service, tourism, or membership-based organization.
• Familiarity with the Trent Hills area, local businesses, and tourism assets.
• Knowledge of ServiceOntario operations or similar administrative systems.
• Proficient in Microsoft programs and comfortable navigating various online systems and databases for customer transactions and record management.

Additional Information:

What We Offer

• A supportive and engaging workplace where you can make a difference in your community.
• Opportunities for professional growth and skill development.
• Competitive compensation based on experience.

Title: Customer Service Representative

Location: Campbellford, Ontario

Employer:  Trent Hills Chamber of Commerce

Employment Type: Full-Time

How to Apply Here:

Submit your resume and cover letter outlining your qualifications and interest in this role to:

Attention: Nancy Allanson, CEO, Trent Hills Chamber of Commerce

Email: [email protected]

Application deadline: Wednesday, December 3, at 4 p.m.

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity, or reliability of the content. Cette offre a été fournie par un employeur externe. Career Edge n’est pas responsable de l’exactitude, de l’authenticité ni de la fiabilité du contenu.

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n’est pas responsable de l’exactitude, de l’authenticité ni de la fiabilité du contenu.