Accessibility Services Advisor

A Brief Overview

Reporting to the Manager, Queen’s Student Accessibility Services, the Accessibility Services Advisor develops, implements and supports academic accommodation planning for students with disabilities. The Accessibility Services Advisor works with students, faculty, and staff to enable students with disabilities to attain their educational objectives. As a member of Queen’s Student Accessibility Services, the Accessibility Services Advisor helps educate the university community regarding strategies to enable the full participation of students with disabilities in all aspects of university life.

This position provides subject matter expertise for complex cases in which students are facing disability-related functional impacts to their ability to achieve academic objectives. This position participates in ongoing review of the accommodation protocol, makes recommendations for improvement and supports the implementation of changes. This position reviews medical and/or psychoeducational assessments, identifies and reviews available options for accommodation and/or consideration, ensures proper documentation, consults with faculty members on student’s behalf, and implements appropriate accommodation and/or consideration plan. This position also interprets and applies legislation and government policies in the accommodation process for students with disabilities.

What you will do

• Provides subject matter expertise for complex cases in which students are facing disability-related functional impacts to their ability to achieve academic objectives.
• Participates in ongoing review of the accommodation protocol, makes recommendations for improvement, and supports the implementation of changes.
• Reviews medical and/or psychoeducational assessments, identifies and reviews available options for accommodation and/or consideration, ensures proper documentation, consults with faculty members on student’s behalf, and implements appropriate accommodation and/or consideration plan.
• Builds relationships with students, parents, faculty and other university departments and services to facilitate accommodation and/or consideration requests.
• Interprets and applies legislation and government policies in the accommodation process for students with disabilities.
• Conducts interviews with students to obtain information about how they experience their disability in the academic context.
• Synthesizes and communicates accessibility and accommodations processes to students, staff and faculty.
• Provides advice to faculty and staff about the impact of a student’s disability or accommodation on academic performance.
• Supports academic transition from secondary to post-secondary where academic accommodation requirements may differ and recommends appropriate supports and resources.

Required Education

• Master’s Degree or equivalent. In addition, requires a professional designation, certification, or other qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.
• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
• Provide effective consultation and advice on non-straightforward and/or complex issues.
• Interaction with others requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the different needs of different audiences.
• Builds relationships, trust and credibility.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Actively participate in project team meetings and develop individual and unit project plans.
• Lead procedural or technological change within a unit.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Seek information and input to fully understand the cause of problems.
• Appropriately assesses risks before making a decision.
• Contribute to the creation and evaluation of possible solutions.
• Take action to remove obstacles and address problems before they impact performance and results.
• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.
• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

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