Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations and directions to ensure a satisfactory response.

Primary tasks:

• Check-ins, check-outs and reservations

• Preparations and follow-up to ensure all guest needs are exceeded or met

• Address service or facility problems with the appropriate departments and work towards a resolution

• Answer the general phone line assisting callers in whatever way necessary

• Works alongside the valet team and housekeeping to ensure all guests have a phenomenal stay at the hotel

Qualifications:

Relevant education and work experience will definitely contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

Must be SMARTSERVE certified.

• Hotel Front Desk: 2 years (required)
• Customer service: 2 years (preferred)

The Royal Hotel as an employer:

Property

We strive to create an environment in which every employee feels safe and supported, providing the opportunity to be happy at work. In leading by example, we embody thoughtful and attentive service along with respectful behaviour towards everyone we encounter.

Community

We understand that our success rests on those who support and surround us. We see The Royal Hotel as part of an ecosystem of experiences, products and people that are contributing to the same vision for Prince Edward County.

Planet

We recognize that the behaviour of a few people cannot devastate the world of many. We see value in setting up systems and procuring products that take environmental, social and financial costs all into consideration.

Department: Front Desk

Reports to: Front Desk Manager

Pay Structure: Hourly (Starting wage is $18/hour and has other compensation possible of: Up-selling incentive, level 3 benefits)

Job Type: Part Time, Shifts are 7am- 3pm or 3pm – 11pm

Perks:

• Special room rates for family
• Employee discount in our dining outlets
• Daily staff meal
• Special pricing and benefits from our local partners

How to apply:

• Your application should identify in subject line: “Front Desk Agent”
• Interested applicant can send their resume via e-mail address:   [email protected]