The City of Quinte West invites applications for a Casual Customer Service Representative position.  The Customer Service Representative (CSR) is responsible for customer service, front counter general inquiries as well as telephone and email inquiries. The CSR is accountable for taking all City payments and will make deposits, post payments and be responsible for interact, electronic banking, pre-authorized payments and administration of the garbage bag tag program.

 Responsibilities:

• Receive, respond to and resolve complaints, inquiries and requests for information from the public and other internal/ external contacts.
• Refer customer to the appropriate department or member of staff when appropriate.
• Receive and process all City payments.
• Issue receipts, post payments to accounts and prepare bank deposits.
• Assist Public works and Environmental services with the issuance of various types of permits.
• Process post-dated, pre-authorized payments and other methods of payments.
• Maintain confidentiality regarding tax and water account information provided to lawyers, mortgage holders, etc.
• Prepare tax and water certificates requested from lawyers and mortgage companies for review.
• Collect, balance and deposit tax certificate fees weekly.
• Administer garbage bag tags, large and bulky tags and medical waste bags.
• Prepare bank deposits.
• Balance eStore revenues weekly.
• Prepare reports for daily cash sheet and balancing.
• Prepare reports, spreadsheets, correspondence and general typing for department staff.

Skills/Qualifications:

• Minimum of a two (2) year community college diploma in Accounting or a related field.
• Demonstrated ability to function positively in a diverse range of teamwork situations and have a focus on customer service.
• Excellent organizational, interpersonal, verbal and written communication and office administration skills with the ability to multi – task in a busy environment with a proven focus on service delivery.
• A highly developed sense of professionalism, tact and diplomacy. Must demonstrate respect for confidential and sensitive issues
• Demonstrated telephone and public relations skills.
• Demonstrated ethical behaviour and business practices.
• Strong computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet.
• Strong written and verbal communication skills.
• Strong and effective analytical, strategic, critical thinking and problem solving abilities.
• A minimum of two (2) years of experience in a finance related customer service environment is required.
• A valid Class G Driver’s Licence and a safe driving record in good standing, satisfactory to the employer.
• The ability to communicate in both English and French.

Additional Information:

• C.U.P.E Salary Grid Band 7 $35.29
• Casual hours

How to Apply Here:

Qualified applicants are invited to apply online with their resume by 11:59 pm on, August 30, 2026. They may also visit the City of Quinte West website at www.quintewest.ca for more information.