Job Post

IMPACT Program Manager

Posted on April 27, 2021

Position Summary

In collaboration with the Associate Director, review, plan, organize, implement, oversee, and evaluate the delivery of the “Integrated Mobile Police and Co-Response Team” (“IMPACT”) Program.  The HPE IMPACT model, including addictions and mental health co-response with police and dedicated follow-up support will be embedded within all Police service locations in HPE, fully integrated with AMHS-HPE and will provide seamless connection to QHC crisis services (as required). This model uses a multidisciplinary team approach including two distinct positions: IMPACT Co-Response Worker (embedded in police service locations) and IMPACT Transitional Worker (a case management model & based out of AMHS offices). The Program Manager will provide direct supervision of staff.  Liaise with and manage on-going relationships with key community and program partners. As a member of the management team, participate in the implementation of required legislation and special projects.

Minimum Qualifications & Experience

Please note: Duties and responsibilities are subject to change in the future.

  • Master’s Degree in nursing, social work, or equivalent applicable health service
  • Registration with Ontario College of Social Workers and Social Service Workers and/or College of Nurses of Ontario (CNO) and/or other appropriate regulated health professional’s college in the province of Ontario and currently in good standing with respective college.
  • Education in non-profit program management field of study an asset
  • Minimum three to five years relevant/recent experience directly related to the management of mental health and/or addictions programs and services.  an acceptable combination of education and related work experience in mental health, addictions, psychiatry, crisis service delivery or equivalent may be considered
  • In-depth knowledge of mental health/illness and substance use
  • Knowledge and applied practice of effective non-profit program evaluation methodologies
  • Wide range of crisis intervention experience, risk assessments and interventions that include hospital based psychiatric services, emergency departments experience and community mental health services and system navigation.
  • Ability to use various types of verbal, written and electronic communication effectively including but not limited to counselling, advocacy, and agency representation.
  • Ability to facilitate and promote effective team dynamics through well-developed leadership skills
  • Internal and external communication audiences include staff members, clients, colleagues, professionals and MOH-LTC personnel and SE-LHIN.
  • Well-developed mental health and/or addictions assessment skills
  • Sound and broadly-based knowledge and treatment experience gained through extensive experience providing clinical services to individuals with addictions and/or mental health issues
  • Well-developed computer skills in the use of database, word processing, spreadsheet, and communication application
  • Intermediate to advanced knowledge of Microsoft Office (Word, Excel, Outlook, Powerpoint, Teams, Sharepoint)
  • Ability to access, implement and remain current regarding programming and it
  • EMR experience, EMHWare experience preferred
  • Exemplary verbal and written communication skills are necessary for effective coordination of services and for community liaison responsibilities
  • Ability to maintain professionalism and communicate effectively in difficult circumstances
  • Ability to interpret data and statistics in order to develop, manage and evaluate programs.
  • Ability to effectively manage multiple and competing priorities and deadlines.
  • Proven ability to organize, evaluate, communicate, and present information, both verbally and written.
  • Demonstrated time management and project management skills.
  • Excellent interpersonal, communication, critical thinking, and problem-solving skills.
  • Ability/willingness to deal with numerous competing demands in a fast-paced environment with police services, while observing deadlines.
  • Thorough knowledge and understanding of community addictions and mental health service needs of clients and the availability of other community-based addictions and mental health programs, agencies and resources
  • CPI and ASIST training an asset
  • Ability to travel between agency work sites and to community meetings
  • Must possess a valid Ontario driver’s license, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
  • Required to provide a satisfactory criminal reference with vulnerable sector check prior to hire as well as OPP security clearance if applicable

How To Apply

Please submit a resume and cover letter quoting competition number 2021-16
to amhs.careers@amhs-hpe.ca.  This position will remain open until filled.

We are committed to inclusive, barrier-free recruitment processes and work environments. If contacted, please advise us in a timely fashion of any accommodation assistance you require to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. 


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