Homelessness Prevention Case Manager

 Youth Habilitation Quinte Inc.’s housing program, Next Step Housing Connection, is seeking a Homelessness Prevention Case Manager to provide case management services to individuals experiencing chronic homelessness or at imminent risk of homelessness in Hastings County. This is a permanent position, 35 hours per week, commencing Jan 5^th, 2026. The role includes vacation time, sick leave, benefits and pension plan.

Who We Are:

Next Step Housing Connection provides free housing support services to low-income individuals (aged 16+) and families experiencing or at risk of homelessness in Hastings, Prince Edward, and Lennox & Addington Counties.

Who You Are:

You are someone who thrives on supporting individuals facing complex life challenges. You’re empathetic, non-judgmental, and skilled at building trust with people who may be experiencing mental health concerns, addictions, trauma, and instability. You can balance compassion with strong boundary-setting and are comfortable working independently in the community. You are self-directed, well-organized, and confident in your ability to problem-solve in fast-moving situations. You communicate clearly, maintain accurate documentation, and are committed to helping clients achieve long-term housing stability.

Your Role:

As a Homelessness Prevention Case Manager, you will provide intensive, client-centered case management services to individuals experiencing chronic homelessness or at imminent risk. You will support a small, targeted caseload identified through the By-Name List and Coordinated Access, conducting housing assessments, developing individualized case plans, and delivering ongoing follow-up and homelessness-prevention supports. Your work will include assisting clients with housing searches, accompanying them to viewings, helping with applications, coordinating moves, and supporting them in maintaining tenancies using a Housing First, low-barrier approach. You will also provide life-skills coaching such as budgeting, tenancy education, and housing-retention strategies, while educating clients about available community supports, benefits, and emergency resources.

A key component of this role is coordinating services with other community partners and service providers and liaising with Landlords. You will take a lead role in collaborating with local agencies, participating in case conferences, facilitating referrals, and ensuring clients receive integrated, wraparound supports. Strong relationship-building and interagency coordination will be essential to supporting client success.

Skills We’re Looking For:

·         Experience administering housing assessments and developing case plans

·         Strong crisis-intervention, counselling, and advocacy skills

·         Knowledge of local housing markets, homelessness system practices, and community resources

·         Excellent communication, documentation, and organizational skills

·         Ability to work independently, exercise sound judgment, and manage a complex caseload

·         Comfort working with individuals experiencing mental health, addictions, and other barriers

·         Ability to maintain professionalism, confidentiality, and strong boundaries

·         Experience with HIFIS is an asset

Qualifications Required

·         Community College Diploma in a social services field (or equivalent education/experience)

·         Minimum two years of experience in housing-related case management or homelessness prevention is preferred

·         Knowledge of Housing First, Residential Tenancies Act, and Coordinated Access systems

·         Proficiency with computer applications and database entry

·         Valid Driver’s Licence, reliable personal vehicle, and appropriate insurance (required for client transportation)

Working Conditions

·         Frequent work in the community and single-staff situations

·         Regular interaction with clients who may be in crisis or present as agitated

·         Transporting clients using your personal vehicle when necessary

·         Regular entry into client homes; discretion and professionalism required

·         High-pace environment with urgent client needs and frequent interruptions

·         Pressure to meet immediate housing demands and maintain caseload stability

How to Apply

If you are passionate about supporting individuals experiencing homelessness and you meet the qualifications for this role, please submit your cover letter and resume by Friday, December 12, 2025 to:

Jordon Buskard
Next Step Housing Connection Coordinator
Youth Habilitation Quinte Inc.
210A Front Street, Belleville, ON K8N 2Z2
[email protected]

We thank all applicants for their interest. Only candidates selected for interviews will be contacted.

Youth Habilitation Quinte Inc. welcomes and encourages applications from people with disabilities. Accommodations are available upon request for all parts of the selection process.