Donor Relations & Communications Coordinator

Position Title: Donor Relations & Communications Coordinator
Department: Foundation
Reports To: Executive Director
Hours of Work: Six Month Contract – Full Time
Salary: $49, 000 – $58, 000/year
Foundation Mission: To ensure enduring financial stability for The Bridge Hospice, we will
engage with the community, practice ethical fundraising, demonstrate
responsible donor stewardship, and manage investments professionally.
The Bridge Hospice Foundation (TBHF) received their charitable status in July 2021 marking a
significant milestone in the Foundation’s mission to provide for exceptional end-of-life care for
the Trent Hills and surrounding area community. The Foundation supports the vision and mission
of The Bridge Hospice in providing excellence in end-of-life care for residents and compassionate
support for their families and friends.
Reporting to the Executive Director, the Donor Relations & Communications Coordinator is an
integral part of the Foundation Team and is responsible for implementing and executing the
donor stewardship and recognition plan to cultivate and steward donors, to plan and execute all
fundraising and resident family activities or events, and is responsible for effective coordination
of TBHF communications, including writing and coordinating the production of a semi-annual
newsletter, gratitude (annual) report, stewardship reports, grant submissions, and customized
letters of appreciation and social media posts.

Donor Relations
This position is the first point of contact for donors and this communication fosters and builds
long-term donor relationships that are critical to philanthropic support. As part of the team, you
help to build a culture of gratitude, inspiration and accountability by stewarding donors and by
providing strategies and plans, meaningful recognition programs, impactful
reports/communications, and engaging donor experiences.
● Maintains accuracy and up to date information on the donor database (SUMAC).
● Generating queries and reports using SUMAC or other required formats (EXCEL).
● Participation in the development of database policies, procedures, and systems to ensure that
the integrity of data is maintained.
● Using a donor centric approach, is responsible for effective and efficient donor stewardship
and cultivation through response to donor correspondence and requests, including existing
donors and prospects.
● Coordinates a comprehensive donor stewardship and relations program with an objective to
further engage all donors.
● Prepares, coordinates and maintains donor correspondence, including acknowledgements,
● Identify opportunities to implement new technologies to enhance donor communications.
● Supports the execution of local awareness campaigns.
Communications
● Coordinates and produces various TBHF/TBH communication pieces as required, including
press releases, media alerts, multi-media visuals, media outreach, funding proposals, grant
applications, donor communication, brochures, appeal letters, etc.
● Support the evolution of TBHF/TBH brand with the development of visual and social media
marketing materials and tools.
● Ensures that the TBHF/TBH website is current and up to date, with the ED coordinates
changes and updates as required.
● Implements and maintains all social media initiatives/opportunities, including but not limited
to Facebook, Instagram, YouTube and LinkedIn (digital newsletter – to come).
● Actively monitors social media sites and engages with comments where possible.
● Provides monthly analytics on the website and all social media platforms.
● Engages photographers/videographers and reporters to support TBHF/TBH communication
efforts.
Events
● With ED, supports all fundraising activities including sponsorship solicitation, ticket sales, and
other avenues of revenue generation (i.e. auctions, raffles, donations, etc.).
● Executes all aspects for assigned events including permits, licences, day of logistics, post event
reporting and stewardship ensuring high quality, cost effective events executed with an
established budget.
● Coordinates Event Volunteers, scheduled calls and planning sessions as necessary to
successfully execute event while supporting the volunteer’s success.
● Ensures accurate tracking of event budget with Development Coordinator (revenue and
expenses), event day logistics, critical planning, post-event wrap-up activities, donor/sponsor
stewardship and provide post-event analysis to ensure continuous improvement of all
events/activities.
● With ED recruit, engage and manage event volunteers.
● Builds and maintains excellent relationships with key stakeholders (donors, volunteers,
TBHF/TBH volunteers and staff).
● Ensure there is a social media presence during events to recognize donors, sponsors, and
volunteers.
Administrative/General
● Answers phones and responds to general inquiries with Development Coordinator.
● Provides administrative support when needed for drafting/editing correspondence, preparing
proposals and presentations.
● Positively represents TBHF/TBH in the community.
● Performs other duties and responsibilities as assigned.
● Participates in community activities.

Education/Certifications/Licenses:
● A college or university education is required, or an equivalent combination of academic or
relevant skills and experience is required.
● Previous experience working in a non-profit, fundraising role, voluntary sector or event
industry is an asset.

Experience/Skills/Abilities:
● Minimum three (3) years’ experience in related field.
● Sound understanding fundraising principles.
● Media relations skills considered an asset.
● Demonstrated ability to track information, manage multiple deadlines, work independently
and reliably and be productive and efficient during an intense period of planning and
development.
● Strong organization and time management skills with an ability to prioritize effectively to
meet deadlines.
● Demonstrated strategic thinking, problem-solving and critical thinking abilities.
● Strong communication skills, both verbal and written combined with a customer focused
approach.
● Ability to handle requests in a professional, diplomatic and timely manner.
● Professional demeanour combined with outstanding interpersonal skills, with the ability to
relate effectively with a diverse group of donors, volunteers and staff.
● Proactive, with ability to anticipate, communicate, and resolve issues in a professional and
tactful manner.
● Demonstrated ability to exercise discretion and good judgement, take initiative and respect
the confidentiality of sensitive information and materials.
● Demonstrated ability to work both collaboratively within a team and independently with
minimal supervision.
● Demonstrated ability for accuracy and thoroughness with a strong attention to detail.
● Commitment to providing an exceptional experience for donors and volunteers.
● Demonstrates compassion and caring for hospice palliative care and a belief in the mission
and vison of TBHF/TBH.
● Effectively uses empathy in interactions with others.
● Proficiency at an advanced level using MS Office Suite (Word, Excel, PowerPoint), MS Outlook,
donor management software (SUMAC), various social media tools, WordPress, Constant
Contact or MailChimp.
Specific Requirements:
● Valid drivers license, auto insurance and access to a vehicle for work related tasks.
● Successful completion of Vulnerable Sector Check.
● To sign TBHF confidentiality agreement.
This position is a full-time, six-month contract that is covering a leave of absence. There are
occasional evenings, weekends required. The position supports the Foundation’s mission of
ensuring the financial sustainability of The Bridge Hospice, which provides compassionate
end-of-life care to the Northumberland community.
The Bridge Hospice Foundation is an inclusive and equal opportunity employer committed to
provide accommodations for applicants upon request at any stage of the recruitment process in
accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

HOW TO APPLY HERE:

You can send your application to [email protected]

We thank you for your interest in joining our team – please note that only those selected for an
interview will be contacted.

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