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Career Edge Employment Ontario

Technical Support - Chat Associate

Company Name Concentrix (view profile)
Location Belleville, ON
Date Posted January 02, 2019
Category Other
Job Type Full-time
Criminal Record Check Required Yes
Education High School/Equivalency
Job Apply
Rate of Pay $14.00 - $15.40 per hour
Shift Hours Monday - Friday 8am - 12PM, Saturday and Sunday 8AM - 11PM (open 365 days/year)
Skills Experience Minimum of 6 months Customer Service Experience, Tech Savvy


Our CHAT customer service associates are empowered to deliver exceptional customer service at Concentrix Convergys in Belleville.


And it starts with you! Discover your true potential and grow your career in a fun, energetic and respectful environment.


If you have a strong interest in technology, mobile devices, enjoy chatting online and the agility to learn - apply today!


***PLEASE NOTE***: This position is located in Belleville, Ontario CANADA and applicants must be eligible to work in CANADA to be considered for this role.***


What We Offer:

  • Great pay + performance bonus + incentives
  • Fun, energetic and respectful work environment
  • Career progression opportunities - includes Team Lead Internship Program
  • Consistent full time schedules allow for life-work balance
  • Introductory, 5 weeks paid customer service & technical support training
  • Comprehensive benefits program (medical, vision, dental)
  • Employee discounts
  • RRSP contribution plan
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Annual wage review


Core Responsibilities:

  • Provide technical support and customer service via online chat for external users of the client's products and services; identify, investigate, research and provide resolution to user questions and problems
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Participate in activities designed to improve customer satisfaction and business performance



  • Required Education: high school or equivalent
  • Required Experience: 1 year of customer service experience
  • Ability to effectively communicate - verbally and written
  • Type 35+ words per minute
  • Strong problem solving skills
  • Attention to detail
  • Ability to multi-task; flexible and adapt to change quickly
  • Team player and ability to work independently
  • Patient, pleasant and professional
  • Able to rotate shifts, as needed. Operation Hours: 24/7 (Sunday through Saturday)


*Job requirements may vary by country and will not contravene any local laws.

*Concentrix Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Company Overview:  Convergys is now part of Concentrix.  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

New Job: New Possibilities.  Apply today to start your career with Concentrix Convergys!

Check us out on Facebook!

#OneTeam #OneCompany #OneConcentrix

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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