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Social Services Administrator

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Company Name Hiawatha First Nation (view profile)
Location Hiawatha, ON
Date Posted February 10, 2019
Category Non Profit/Community Services
Job Type Full-time
Benefits Yes
Criminal Record Check Required Yes
Driver's License Yes
Driver's Abstract No
Education College
Job Apply Please submit resume to:
Own Vehicle Yes
Shift Hours 35
Skills Experience 3 years
Start Date immediately


Position Summary:

As an integral member of the Health and Social Services team, the Social Services Administrator will report directly to the Health and Social Services Manager and will manage and administer the services of Ontario Works, Home and Community Care, Homemakers, Family Violence and Nation Child Benefit, while keeping the best interest of Hiawatha citizens and clients a priority.  The Social Services Administrator will act as a resource for the program, providing information and education to the community and eligible clients of the program. The incumbent must follow the strategic plans of the organization, adhering to the HFN vision and values.


Main Responsibilities:

  • Working with each client on their needs as an individual or as a family unit
  • Ensuring the quality and delivery of all programs
  • Advocating and outreach for the clients as needed
  • Assisting clients while ensuring that the mandate and the parameters of the program are adhered to
  • Listening to the clients and treating each client with dignity and respect
  • Ensuring that all HFN standards are adhered to
  • Reviewing and tracking information
  • Ensuring that all files are up to date
  • Updating and maintaining a database as required
  • Preparing all reports accurately and within the timelines as provided by the funders
  • In a manner that is appropriate and timely, processing all incoming enquiries, including in-person, mail, email and telephone
  • Preparing annualized budgets and budgets for smaller projects/events
  • Working within the budgets and monitoring the budgets throughout the project/fiscal year
  • Reviewing the budgets and advising finance when corrections are required
  • Preparing paperwork for cheque requisition, payroll, etc.
  • Preparing and balancing all reports, ensuring that they are signed off by the internal controls, with a timely submission to funder
  • Other duties as assigned



  • Post-Secondary School Diploma in Social Services Worker program or another related field;
  • 3-5 years relevant experience; or
  • A combination of education, training or work experience which Hiawatha deems to be equivalent
  • Must provide a clear CPIC, VSC and have valid G license

Knowledge, Skills and Abilities:

  • First Nations Social Services Administrator Certificate an asset (must be willing to obtain);
  • Training in OW software would be an asset;
  • Working knowledge of legislation, policies and procedures of Ontario Works program
  • Working knowledge of programs available in the areas of health and social that citizens and clients could benefit from, both internal and external to Hiawatha
  • Working knowledge of all relevant legislation
  • Experience working with various stakeholders, both internal and external at grass roots and governmental levels
  • Working knowledge of computer skills, including Microsoft Office and database
  • Ability to budget and work within budgeted amounts while adhering to strict funding guidelines
  • Ability to perform various funder reporting
  • Strong interpersonal, organizational, time management and communication skills
  • Public speaking, public relations and data analysis skills an asset
  • Ability to work in a team, lead a team or work individually
  • Ability to work with clients, advocate for clients and deal with difficult and sensitive situations
  • Ability to maintain strict confidentiality
  • Strong attention to detail


Behavioural Competencies:

  • Empathetic and non-judgemental
  • Honest, respectful and trustworthy
  • Results Oriented
  • Personal Effectiveness
  • Demonstrate sound work ethic
  • Demonstrate keen attention to detail
  • Proven ability to work with people of diverse education, cultural and language backgrounds


Working Conditions:

  • Extended periods of sitting
  • Moderate periods of concentration
  • Local travel with some extended travel from time to time
  • Interaction with employees, management and the community
  • May have to deal with upset clients from time to time
  • Occasional overtime or requirement to work in the evenings


This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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