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Disclosure Processing Clerk

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Company Name Ministry of Health
Location Kingston, ON
Date Posted May 04, 2020
Category Business / Finance / Administration
Job Type Contract Full Time
Job Apply You must apply online by visiting You must enter the job id number: 149862, in the Job ID search field to locate the job ad.
Rate of Pay $22.38 - $25.85 Per Hour


The Ministry of Health, Ontario Health Insurance Plan Division / Claims Services Branch in Kingston, Ontario, is seeking to hire 1 for a temporary vacancy (6 months with possible extension).


Job Code: 06OAD - Office Administration 06

$22.38 - $25.85 Per Hour

Open Targeted

Job ID#: 149862


Are you a driven individual with a strong work ethic, excellent keyboarding skills and an eye for detail? If so, consider this opportunity with the Ministry of Health, Claims Services Branch, where you will process third party and individual requests to disclose personal health information and respond to inquiries from the public, lawyers, internal and external stakeholders on legislation, guidelines, policies and procedures that are used to make decisions on disclosures.


What can I expect to do in this role?

In this role, you will, as part of a team:

  • Receive, log and track requests for personal health
  • Review source documents to determine the nature of the request, research records and accurately input information into data
  • Identify missing requirements and request additional information for decision
  • Process search and retrieval requests using electronic recording and tracking systems.
  • Prepare documents for disclosure and file completed
  • Provide high level of customer service through interactions with a variety of
  • Make decisions and resolve issues by determining appropriate actions and following up on


How do I qualify?

Technical Skills and Knowledge:

  • You have the ability to interpret and apply relevant legislation, policies and procedures;
  • You have knowledge of the Freedom of Information and Protection of Privacy Act and the Personal Health Information Protection Act to process requests and prevent privacy breaches;
  • You can understand legal terminology to ensure compliance with legal requirements.


Analytical and Organizational Skills:

  • You demonstrate analytical and research skills and attention to detail to update and retrieve statistical data, and identify and correct errors;
  • You have proven organizational and time management skills to work under pressure and meet operational goals;
  • You can determine priorities among conflicting demands, and process large volumes of data with a high accuracy level within deadlines.


Communication and Customer Service Skills:

  • You have strong communication, interpersonal, customer service and conflict resolution skills to respond to inquiries and provide information to clients ensuring confidentiality;
  • You have teamwork skills and ability to develop effective working relationships with all levels of staff, clients and stakeholders.


Computer Skills:

  • You have excellent computer skills to maintain statistical data, perform tracking functions and generate reports;
  • You have demonstrated keyboarding skills and knowledge of data entry procedures;
  • You are proficient with word processing and database software.


Additional Information


  • 49 Place D'Armes, Kingston, Ontario
  • Security Screening Required: Criminal Record Check


Compensation Group: Ontario Public Service Employees Union

Schedule: 3.7

Category: Administrative and Support Services

Posting Date: Monday, May 4, 2020 Note:

  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this


Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the


TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.


A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.


How to apply:

  1. You must apply online by visiting You must enter the job id number: 149862, in the Job ID search field to locate the job ad.
  2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
  3. Customize your cover letter and resume to the qualifications listed on the job Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
  4. Read the job description to make sure you understand this
  5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
  6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48


Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.


All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.


Remember: The deadline to apply is Tuesday, May 19, 2020 11:59 pm EDT. Late applications will not be accepted.


We thank you for your interest. Only those selected for further screening or an interview will be contacted.


The Ontario Public Service is an inclusive employer.

Accommodation is available under the Ontario Human Rights Code .

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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