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Customer Service Representative Horizons HR Services

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Company Name Horizons HRS
Location Trenton, ON
Date Posted December 12, 2018
Category Retail / Customer Service
Job Type Full-time
Benefits Yes
Criminal Record Check Required Yes
Driver's License Yes
Driver's Abstract No
Education High School/Equivalency
Job Apply Send resume at
Own Vehicle Yes
Rate of Pay 14/hour + Commission
Shift Hours Monday - Sunday 7 am till Midnight (Shift work)
Skills Experience Preferably 1 year of experience
Start Date December 10


Call Center Professionals, how would you like to work with one of the Nation’s Largest and Fastest Growing Call Centers in Canada? Horizons HRS Staffing can help you become part of a Company that has promoted over 100 Call Center Representatives into Management Positions over the past 12 months. We are looking for Candidates that want to be promoted in a professional, dynamic environment. This opportunity has one of the most aggressive income potentials in the industry. If you feel you are one of these individuals and have the desire to sell for the fastest growing Call Center in Trenton, ON please apply.


This is a great opportunity to work for a quickly growing call center in the Trenton, ON area. This is inbound customer care and sales – no cold calling. We offer $14.00/ an hour base PLUS uncapped commission. If you are the kind of personable and outgoing individual who likes the challenge of thinking on your feet while talking to a wide variety of people, we want to talk with you!


As Call Center Representative, you will work in a state-of-the-art call center taking inbound calls from new and existing residential customers.



  • Paid Training
  • 40+ hours per week
  • $14 base hourly wage PLUS uncapped bonuses
  • Average first year income between $30K-$45K
  • Medical, Dental and Vision Benefits
  • Paid Vacation
  • Beautiful Class A office space
  • Flexible scheduling and merit-based shift bidding
  • Business casual dress code (casual Friday-Sunday)



  • Handling customer issues, questions, and upselling products
  • Selling products to new customers and upselling or adding new products to existing customer accounts
  • Processing new sales orders from start to finish
  • Documenting all sales calls
  • Transferring calls to other call centers or departments if the customer requires additional information or assistance
  • Handling 50-80 sales calls per day
  • Meeting daily, weekly, and monthly personal and team quotas and goals
  • Maintaining availability to work a very flexible full-time schedule any time between 7am-midnight Monday through Sunday



  • Minimum of 6 months experience in either customer service or sales
  • Availability to work a very flexible schedule between 7am-midnight Monday through Sunday, with nights and weekends potentially required
  • Ability to learn and to accept coaching and feedback
  • Ability to meet daily quotas and goals
  • Desire to grow and advance professionally
  • Strong technical skills/savvy
  • Solid customer service skills
  • Exceptional listening and problem-solving skills
  • Ability to pass a criminal background check, employment and education verification
  • Prior call center experience, a plus


As a Call Center Representative working through Horizons HRS Staffing, you will have a foot in the door with one of the nation’s largest and most dynamic service companies. You will find a positive and supportive work environment with a management team dedicated to your success. You will receive comprehensive training, both in the classroom and on the job, to ensure that you have a complete product and system knowledge. The rapid growth of this call center also means plenty of opportunities for you to advance to team lead and supervisory roles



Job Type: Full-time

Salary: $30,000.00 to $45,000.00 /year

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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