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Career Edge Employment Ontario

Customer Service **NO SALES** $16 p/hr

Company Name Convergys, a Concentrix Company (view profile)
Location Belleville, ON
Date Posted December 06, 2018
Job Type Full-time
Criminal Record Check Required Yes
Job Apply https://convergys.wd1.myworkdayjobs.com/external_canada/job/CAN-Belleville-ON/Customer-Support-Associate-1--New-Line-of-Business_R1063661
Rate of Pay $16/hr
Shift Hours Monday - Friday 8am - 12PM, Saturday and Sunday 8AM - 11PM (open 365 days/year)
Start Date January 2019

Description

Job Description

We’re FANATICAL about our staff and we want to INVEST in your future!

We’re hiring for BOTH Fulltime and Seasonal positions for two of our EXEMPLARY clients.

You’ll have great fun at work; make friends and gain loads of transferable skills!

Take advantage of our development opportunities, in your pursuit of delivering world-class customer service.

Apply today and renovate your career with Convergys, a Concentrix company!

How can you CONTRIBUTE?

So make a BOLD decision today and give your career a boost by supporting customers of one the world’s largest home improvement companies or one of the largest global consumer tax services providers.

Within these opportunities you’ll interface with customers via inbound calls or over the Internet depending upon client requirements. You’ll provide outstanding customer service support and resolution for routine and non-routine problems regarding client's products or services.

Take advantage of our development opportunities, in your pursuit of delivering world-class customer service.

You’ll have great fun at work; make friends and gain loads of transferable skills!

What you’ll be doing!

        

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Track, document and retrieve information in call tracking database

    

Does this sound like you?

• High school diploma with at least six months of customer service experience preferred

• Computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally in ENGLISH      

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

*Concentrix Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Company Overview:  Convergys is now part of Concentrix.  In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Apply today to renovate and credit your career with Convergys, a Concentrix company!

Check us out on Facebook! https://www.facebook.com/ConvergysCanada

#OneTeam #OneCompany #OneConcentrix

https://convergys.wd1.myworkdayjobs.com/external_canada/job/CAN-Belleville-ON/Customer-Support-Associate-1--New-Line-of-Business_R1063661

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.


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