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Career Edge Employment Ontario

Customer Service - Care & Retention (incoming calls only)

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Company Name Convergys (view profile)
Location 540 Dundas Street West, Belleville, Ontario
Date Posted June 15, 2017
Job Type Full-time
Benefits Yes
Education High School/Equivalency
Job Apply
Rate of Pay $12.75 plus commission
Shift Hours Candidates must be available to work shifts between 8am - 12pm within a 7 day period
Skills Experience Minimum of 6 months Customer Service Experieince is required
Start Date ASAP


Customer Care & Retention Associate (incoming calls only)

Are you looking for a career with a growing global company, offering development opportunities?

Passionate about TV? Can't wait for the next season of your favorite show to come out? This may be the perfect opportunity for you. In this role, you'll be supporting customers of a major North American Satellite TV company by providing outstanding customer service.

  • Paid fulltime training classes
  • $12.75 per hour (min) plus commission

With a strong emphasis on retention

What we offer:

  • Consistent fulltime schedules allow for life-work balance
  • Introductory, 6-7 weeks training program
  • Comprehensive benefits program (medical, vision, dental)
  • RRSP contribution plan
  • Tuition reimbursement program
  • Annual pay increase
  • Fun, energetic and respectful work environment

Successful Candidate Skills and Competencies:

  • Provide outstanding customer service
  • Greet customers with a professional, polite and warm manner;
  • Display a positive ‘can-do’ attitude and demonstrate commitment to delivering outstanding customer service;
  • Promote products and services relevant to customer needs and wants;
  • Possess excellent communication skills and the ability to establish a conversational rapport to quickly determine customers’ needs and interests;
  • Be able to express empathy and utilize negotiation skills to resolve complex situations and co-operatively problem solve with the customer;
  • Think conceptually when addressing customers’ issues;
  • Able to identify opportunities to promote the value of products and services;
  • Adapt easily to change, comfortable working in a continuous learning environment;
  • Demonstrate efficient attention to detail;
  • Accurately utilize resources and tools to meet the customers’ needs.

Please visit our website to apply:

Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  • Operational Hours: Sunday - Saturday 8AM – 12AM


This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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