|Company Name||Ministry of Government and Consumer Services Division: ServiceOntario|
|Date Posted||September 14, 2020|
Business / Finance / Administration
Contract Full Time
|Job Apply||You must apply online by visiting ontario.ca/careers. You must enter the job id number 154503 in the Job ID search field to locate the job ad.|
Apply By: Monday, September 28, 2020 11:59 pm EDT
CUSTOMER CARE REPRESENTATIVE
Organization: Ministry of Government and Consumer Services
Division: ServiceOntario - Contact Centre Services Branch
30 Temporary assignments/contracts for up to 12 months with the possibility of extension
Job Code: 95423 - Customer Service Rep 2
Salary: $25.71 - $29.82 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status: Open Targeted
Job ID: 154503
At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services … online, in person and by phone.
Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.
If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a customer care representative with the MCCSS Contact Center may be for you!
What can I expect to do in this role?
In this role, you will:
• Provide comprehensive information services in English and French to a diverse base of customers, including the public and business community, by telephone and/or through mail, Internet and email for Government and Ministry products, programs and service offerings (e.g. Ontario Disability Support Program, Social Service Programs such as Autism, and MyBenefits).
• Provide interpretation of guidelines, directives and procedures
• Provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
• Maintain files and electronic database systems
• Produce a variety of reports and correspondence
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level
• Starting salary for the CSR - 2T level: $24.12 per hour
How do I qualify?
Customer Service and Communication Skills
Problem-Solving and Analytical Skills
Collaboration and Organizational Skills
Compensation Group: Ontario Public Service Employees Union
Category: Customer and Client Services
Posted on: Friday, September 11, 2020
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
How to apply:
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, September 28, 2020 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code .
This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.