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Bilingual French/English Customer Service (Voice and Chat) **NO SALES** $18.00 p/hr

Company Name Concentrix
Location Belleville, ON
Date Posted March 13, 2019
Job Type Full-time
ASAP Yes
Benefits Yes
Criminal Record Check Required Yes
Job Apply https://convergys.wd1.myworkdayjobs.com/external_canada/job/CAN-Belleville-ON/Bilingual-French-English-Customer-Service---NO-SALES----18-p-hr_R1080542
Rate of Pay $18.00 / hr
Shift Hours 24/7 - 8.5 Hour Shifts
Skills Experience Minimum of 6 months Customer Service Experience, Bilingual in FRENCH/ENGLISH
Start Date ASAP

Utilize your French/English language skills; have great fun at work; make friends and gain loads of transferable skills!

Profiter de nos opportunités de développement dans le but de fournir un service client de classe mondiale.

Appliquer aujourd'hui et renouvelez votre carrière chez Concentrix!

***You must be able to read, write and speak French and English fluently to be considered for this role located in Belleville, Ontario***

Nous sommes fanatique de notre personnel et nous voulons investir dans votre avenir!

We’re hiring for FULL-TIME French/English Bilingual positions for two of our EXEMPLARY clients.

Make a bold decision today and give your career a boost

Within these opportunities you will interface with customers in FRENCH and ENGLISH via inbound calls or over the Internet depending upon client requirements.

Ce que tu vas faire?

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

* Concentrix Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

*Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, or other protected status.

* Concentrix Convergys accueille et encourage les candidatures de personnes handicapées. Des adaptations sont disponibles sur demande pour les candidats prenant part à tous les aspects du processus de sélection.

* Concentrix est un employeur garantissant l'égalité des chances et se conforme à toutes les lois sur les pratiques équitables en matière d'emploi. Nous nous engageons à fournir un lieu de travail exempt de discrimination et de harcèlement illicites et à interdire le même traitement aux employés, candidats ou autres personnes couvertes, par des collègues, des superviseurs, des directeurs ou des tiers, sur la base de la race, la couleur, la religion, la croyance, le sexe. , orientation sexuelle, identité de genre, origine nationale, état civil, ascendance, âge, statut de vétéran, handicap sans rapport avec les exigences du poste, origine ethnique, informations génétiques, service militaire, appartenance à un syndicat, affiliation politique ou autre statut protégé

Venez nous voir sur Facebook! https://www.facebook.com/ConvergysCanada

#OneTeam #OneCompany #OneConcentrix

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

Posted March 12, 2019