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Bilingual Customer Care Associate (French/English) – Seasonal Contract

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Company Name Convergys (view profile)
Location Belleville, ON
Date Posted January 12, 2018
Category IT/Computers
Job Type Seasonal/Temporary
Criminal Record Check Required Yes
Education High School/Equivalency
Job Apply If you are unable to apply in the manner the employer has requested, please contact with your accommodation request.
Other Yes
Other Details Bilingual - French/English
Rate of Pay $17 per hour
Shift Hours Mon - Fri 9AM - 9PM & Sun, Sat & Statutory Holidays 10AM - 7PM
Skills Experience 6 months - 1 year Customer Service Experience
Start Date Monday January 29th, 2018


 C'est une opportunité fantastique!  Postulez aujourd'hui!

$17.00 per hour

Seasonal role until April 30th, 2018 with the possibility of a permanent position with Convergys.

Start date: Monday February 12th, 2018

Job Description Convergys is currently seeking dedicated, upbeat candidates for a level II bilingual (French/English) customer care role! In this role you will assist Canada’s premiere tax service company in providing technical assistance to their clients (incoming calls and email chat); facilitate the software download process; provide tips and guidance on general use and navigation of the software itself; and assist clients in locating an on-site office for expert tax advice and filing support.

Required Skills:

  • Outstanding commitment to attendance;
  • Comfortable with learning new software and adept at providing troubleshooting support (Windows);
  • At ease communicating on the phone in a pleasant and approachable manner;
  • Able to effectively communicate directions and describe the steps and actions needed to resolve technical problems;
  • Ability to speak French fluently (language fluency will be assessed prior to and during interview);
  • No technical or taxation knowledge necessary (would be considered an asset).

To apply, please visit our website:

Hours of Operation:

Mon to Fri 9 AM to 9 PM EST, Sat/Sun & Statutory Holidays 10 AM to 7 PM.

Check us out on Facebook! #ConvergysBelleville #LifeAtConvergys

Job Type: Temporary

Salary: $17.00 /hour

Required education:

  • High school or equivalent

Required experience:

  • Customer Service Experience & Technical Knowledge: 1 year

Required language:

  • French & English

Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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