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$14/Hr Customer Service Representative (Technical Support)

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Company Name Convergys (view profile)
Location 540 Dundas Street West, Belleville
Date Posted July 15, 2017
Job Type Full-time
Benefits Yes
Criminal Record Check Required Yes
Driver's License No
Driver's Abstract No
Education High School/Equivalency
Job Apply
Own Vehicle No
Rate of Pay $14.00
Shift Hours 24/7 - Varies
Skills Experience 6 Months to 1 Year Customer Service & Technical Support experience
Start Date Various training dates throughout 2017


Customer Service Representative (Technical Support) $14/Hr with Benefits


Looking for a career with a growing global company, offering development opportunities?


Are you tech savvy? Do you enjoy problem solving and multitasking, whilst delivering outstanding customer service?  This may be the perfect opportunity for you.   In this role, you’ll troubleshoot mobile device issues via online chat for customers of a Fortune 500 company.

***PLEASE NOTE*** This is not a remote position. Successful candidates will be required to work onsite in our Belleville, Ontario Call Centre location.


What we offer:

  • $14.00 per hour
  • Consistent Full-Time schedules allow for life-work balance
  • Introductory, 4 weeks paid training program
  • Comprehensive benefits program (medical, vision, dental)
  • RRSP contribution plan
  • Tuition reimbursement program
  • Annual wage review
  • Fun, energetic and respectful work environment


Essential Functions/Core Responsibilities

  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance


Candidate Profile

  • Achieve and maintain recognized and applicable technical certification(s)
  • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
  • Working knowledge of client technical systems
  • Courteous with strong customer service orientation
  • Ability to effectively communicate, both written and verbally
  • Ability to learn including strong problem solving skills
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Ability to work as a team member, as well as independently with minimal supervision
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required


*Job requirements may vary by country and will not contravene any local laws


To apply, please visit our website:


Operational Hours: Sunday - Saturday 24/7

Convergys welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Convergys – it’s where your career begins!

This job advertisement has been provided by an external employer. Career Edge is not responsible for the accuracy, authenticity or reliability of the content.Cette offre a été fournie par un employeur externe. Career Edge n'est pas responsable de l'exactitude, de l'authenticité ni de la fiabilité du contenu.

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